Glossary of workplace terms

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  • Cash Budget

    The projected use of cash during a given period (e.g., monthly, quarterly, or annually).
    UCB
  • Cash Flow

    The difference between cash receipts and cash disbursements.
    UCB
  • Cash Flow Forecast

    A projection of expected cash inflows and outflows for a particular period of time.
    UCB
  • Certification

    The process by which a union becomes the sole bargaining agent for a group of employees. This usually requires a majority vote obtained by secret ballot supervised by a Labour Relations Board (LRB).
    UCB
  • Class size

    The number of learners taught by a single teacher.
    CCL
  • Cognitive learning

    The mental processes involved in learning, such as remembering and understanding facts and ideas. Educators have always been interested in how people learn but are now becoming better informed about cognition from the work of cognitive psychologists who in recent years have compiled new information about thinking and learning.
    CCL
  • Collective Bargaining

    The process by which a union represents employees in relations with their employer.
    UCB
  • Communications Planning

    Communications planning is the process of determining project stakeholders’ communication and information needs.
  • Communication Strategy

    A communication strategy outlines a process for communicating and sharing information on project benefits and facts to target audiences and stakeholders. It is a tool used for promoting the awareness, knowledge and understanding of a project.
  • Competitive advantage/edge

    Competitive advantage occurs when an organization acquires or develops an attribute or combination of attributes that allows it to outperform its competitors. These attributes can include access to natural resources or access to highly trained and skilled personnel human resources.
  • Composite Learning Index (CLI)

    CCL's Composite Learning Index measures learning conditions favourable to the economic and social well-being of Canadians. The Index is a combination of 16 key learning indicators that show at a glance how well Canada is doing in the field of lifelong learning. Specifically designed to measure and report on the state of learning in Canada – over time and by region – the CLI includes data on formal and informal learning across the lifespan and includes indicators about knowledge acquisition, knowledge application, learning for personal development and learning that is required for people to live together.
    CCL
  • Computer-Aided Design (CAD)

    The use of computers in the design of products.
    UCB
  • Computer-Aided Industrial Design (CAID)

    The creation and modification of models with a three-dimensional perspective.
    UCB
  • Computer-Aided Manufacturing (CAM)

    The use of computers in the manufacturing of products.
    UCB
  • Computer-Integrated Manufacturing (CIM)

    Computer-aided design (CAD) combined with computer-aided manufacturing (CAM); it then further integrates CAD/CAM with other corporate functions such as purchasing, inventory control, cost accounting, materials handling, and shipping.
    UCB
  • Computer Use

    Computer Use, one of nine Essential Skills, is the ability to use different kinds of computer applications and other related technical tools.
  • Conceptual Skills

    Ability to picture the organization as a whole and the relationship of various parts.
    UCB
  • Consortium

    A temporary association of two or more companies to bid jointly on a very large project.
    UCB
  • Consumer Market

    All the individuals or households who want goods and services for personal consumption.
    UCB
  • Consumer Price Index (CPI)

    Monthly statistics that measure changes in the prices of a basket of goods and services that consumers buy.
    UCB


This material is reprinted with permission from the Office of Literacy and Essential Skills, Human Resources and Skills Development Canada; the publication Understanding Canadian Business; and the Canadian Council on Learning.